The above strategic objectives are accomplished by:

• providing our clients with highest-quality services by adhering to our “zero defects” strategy;
• building an image of a professional company with a good employer status;
• continuous development of our Quality Management System conforming to IATF 16949 and ISO 9001;
• striving to ensure customer delight related to the level of services provided;
• meeting all requirements of our stakeholders, in particular our clients, by fulfilling our tasks in line with the requirements resulting
• from applicable standards as well as legal, quality and environmental protection regulations;
• development of our personnel by enhancing their expertise and qualifications;
• raising our personnel’s awareness, responsibility and engagement in terms of quality, safety and environmental protection;
• enhancing occupational health and safety levels;
• supervising correct storage of chemicals used in production processes;
• committing all employees to respect and follow all Gelp KTL’s ethics guidelines, strategies and objectives specified in this policy.

This Quality Management System Policy constitutes a framework for establishing and reviewing applicable quality-related objectives.